General conditions and terms of use of loliv.it
These Terms govern access to and use of the service via the web portal loliv.it by the User (as defined below). Loliv is the trade name of the business "Loliv di Claudio Cerabino", registered in the companies register of Bari, REA no. BA-652627, tax code CRBCLD88C27H096K, VAT no. 08820860727, PEC , with registered office in Bari at Via Gino Strada, 14. In the case of contradictions or discrepancies between this language version and the original Italian version, the Italian language version shall prevail.
1. Definitions
"Owner": the company Loliv di Claudio Cerabino, which owns the website loliv.it and which promotes the Experiences offered by Third Party Providers.
" Website": the website accessible at loliv.it.
"Experience": an activity of leisure and/or experiential nature, a course, an event and/or any activity offered on the Website.
"Gift Voucher": a prepaid digital certificate issued by the Owner, which can be used to book Experiences on the Website.
"User": any subject with legal capacity who accesses the Site and uses it to book the Experiences proposed on the Site.
"Consumer": anyone who benefits from the Experience, regardless of who booked it.
"Third Party Provider": the physical person or legal entity, other than the Owner, who offers the Experiences through the Website acting in the exercise of his/her own commercial, artisanal or professional activity (for example: artisans, restaurateurs, teachers, etc.).
"Booking system": the booking mechanism offered by the Owner through the Website or other channels such as telephone and/or of other nature.
"Booking request": the request for the booking of an Experience sent by the User via the Website and/or other channels.
"Booking confirmation": the acceptance communication sent by the Owner to the User to confirm the booking.
"Purchase confirmation": the communication that the Owner sends to the User confirming the payment made.
"Price of the Experience": the amount that the User pays to the Owner.
"Terms": the general terms and conditions of use that legally govern the operation of the Website.
2. Information on the Website's offer
The Website provides a platform that facilitates the meeting between the last frontier of local artisans and curious travellers, allowing the booking of original Experiences. The objective is to promote a form of tourism that can help preserve the cultural identity of peoples, support communities and enhance their traditions. Since it is not an open marketplace, Third Party Suppliers are carefully selected by the Owner in order to enhance the territory as well as its traditional and excellence products.
3. Scope of the Terms
The use of the Website automatically entails the express acceptance of the Terms described herein. The User must therefore carefully read the Terms and save or print them for future reference before using the Website to make any booking. If the User does not intend to accept the Terms and/or any other note, legal notice, information published or referred to herein, he/she will not be able to use the Website or its services. The Terms may be modified at any time. Any changes will be in force from the moment they are published on the Website.
4. Requirement of legal age
By using the Website, the User declares and guarantees that he/she is of legal age and has the necessary legal capacity to book the proposed experiences.
5. Description of the service and Third Party Providers' Responsibility
The Website is an IT platform managed by the Owner through which any User of age over 18 can book and purchase one or more Experiences offered by Third Party Providers, as well as purchase one or more Gift Vouchers that can be used to book the Experiences. All the Experiences offered through the Website are described in detail on the relevant pages. There may be some errors, inaccuracies or small differences between what is published on the Website and the actual Experiences. Moreover, the descriptions and the images of the Experiences on the Website are only representative and do not constitute a contractual element.
Each Third Party Supplier undertakes to offer Experiences in compliance with the limits and requirements of the laws in force of both state and/or regional nature and of administrative nature. For example, but not limited to, the requirements for the serving of drinks and food, as well as for the direct sale of products at the premises of the Third Party Supplier. Only the Third Party Supplier shall be liable under civil and/or criminal law for any damages, direct or indirect, that the User or Consumer may unfortunately incur during the Experience.
6. Operation of the system for booking and purchasing Experiences and purchasing Gift Vouchers
The User, after choosing the Experience of interest, selects the date, time and number of participants and proceeds by accessing the checkout page. The User then enters his/her personal data and those required to complete the purchase. Immediately after making the payment, he/she receives an automatic e-mail confirming the booking. In any case, the Experience is confirmed only when the minimum number of adult participants indicated on the Website, on the page related to each Experience, has been reached.
The User can also purchase through the Website one or more Gift Vouchers for an Experience. In this case, after having made the purchase with the relative payment, the User first receives an automatic e-mail confirming the purchase and, subsequently, within 24 hours, with another e-mail, the Voucher that may be personalised with the information provided by the User at the time of purchase.
The User guarantees that the personal information provided during the purchase process is complete and true. The User undertakes to verify the correctness of the data provided in the purchase confirmation and to immediately notify the Owner of any errors.
If the date chosen by the User is not available or the User has special requirements and/or wishes to customise an Experience (e.g. group larger than the availability; wish to privatise the Experience; etc.), the User may contact the Owner by phone, via WhatsApp (+393758304969) or email ( ) to check the availability of the chosen Experience and to request a booking for the Experience. The Owner will confirm the booking within 24 hours. Upon receipt of the booking confirmation, the User will have to pay the Owner for the cost of the Experience booked, according to the methods indicated, on the basis of the details provided by the Owner. The reservation shall only be deemed confirmed upon receipt by the Owner of the relevant payment. The contract for the sale of the Experiences shall be deemed concluded upon confirmation of the booking, which, as stated, is subject to reaching the minimum number of adult participants indicated on the Website for each Experience.
7. Use of Gift Vouchers
Gift Vouchers allow for the booking of one or more Experiences without having to make a payment on the Website (except for the payment of any difference if the total amount due for the booking exceeds the remaining value of the Gift Voucher).
Instructions on how to use Gift Vouchers are detailed on the Vouchers themselves. Regardless of whether it is a Voucher for a specific Experience or a Voucher with a value, it can be used to book any Experience offered on the Website, as many times as desired until its full value is exhausted. Gift Vouchers cannot be used to purchase other Gift Vouchers and Gift Voucher amounts are not redeemable for cash. In the event that an Experience booked with a Gift Voucher has to be refunded, the amount will be re-credited in the form of a Gift Voucher with the same validity as the original Voucher. Gift Vouchers are valid for 12 months. After this period, the Vouchers can no longer be used.
Gift Vouchers are non-transferable and may not be sold or transferred to third parties without the authorisation of the Owner. The Owner shall not be liable for any loss, theft, damage or unauthorised use of the Gift Vouchers.
8. Prices and payments
The prices of each Experience are indicated including VAT, if due. The Owner reserves the right to modify, at any time, the price of the Experiences and all possible additional costs. It is understood that any changes in the prices shall in no case affect the contracts already concluded prior to the change.
The Website uses third party tools for payment processing and does not in any way come into contact with the provided payment data (payment card number, owner's name, password, etc.). Should such third party instruments deny authorisation for payment, the Owner shall not be able to provide the Experiences and shall not be held liable in any way.
9. Invoicing
The User who wishes to receive an invoice must provide the relevant tax information when making the reservation and express his willingness to receive the invoice. The invoice shall be issued on the basis of the information provided by the User, which he declares and guarantees to be true, releasing the Owner from all liability in this regard.
10. Not reaching the minimum number of participants
The Experience is confirmed only when the minimum number of participants indicated on the Website on the page of each Experience has been reached. If the activity has to be cancelled due to lack of sufficient participants, the Owner will notify the User 48 hours before the start of the activity and will propose a new date, another Experience equivalent to the cancelled one or, alternatively, a refund of the amount paid. If the minimum number of participants is not reached, the User may also privatise the Experience by paying the amount to cover the full cost of the minimum number of adults participating in the Experience.
11. Cancellation of the Experience by the User
The User may cancel his/her reservation free of charge up to 72 hours before the date and time set for the start of the Experience by sending an e-mail to . In this case, the User will receive a refund of the amount paid at the time of the reservation, minus only the cost of transferring the relative sums (by way of mere example, the bank charges for the transfer of the sums or the cost of using other payment systems). The User, on the contrary, shall not be entitled to any refund in the following cases 1) cancellation of the reservation within 72 hours prior to the start of the Experience; 2) failure of the User or Consumer to arrive at the agreed location on the day and time agreed for the Experience; 3) failure of the User or Consumer to participate in the Experience for any reason; 4) arrival of the User or Consumer at the location of the Experience more than 15 minutes after the scheduled start time of the Experience; 5) early termination of the Experience at the User's or Consumer's own discretion.
12. Cancellation of the Experience by the Third Party Provider
If a Third Party Provider cancels a confirmed Experience, the User may request, at his or her option, either a refund of the full Experience price paid or the offer of an alternative Experience comparable to the original in terms of duration, location, content and characteristics. In the case of a request for an alternative Experience, the Owner will provide, if possible, the details of another similar Experience and it will be at the total discretion of the User to decide whether or not to accept the change of Experience. All relevant communication between the Owner and the User shall be by e-mail or WhatsApp. Obviously, if an alternative Experience is not accepted, the User's right to receive a refund of the price of the Experience already paid shall remain unaffected.
13. Bad weather
Should weather conditions, at the sole discretion of the Third Party Provider, make the Experience unfeasible, the Third Party Provider may propose an alternative date for the same Experience. In the event another date cannot be agreed upon, the User will be refunded the total price paid for the Experience.
14. Cancellation due to force majeure
The Third Party Supplier shall have the right to cancel without notice an Experience already confirmed in the event that force majeure (extraordinary event, illness, fire, disaster, military action, civil war, etc.) makes the execution of the Experience impossible or considerably more difficult. In this case, the price paid by the User will be refunded in full.
15. Industrial and Intellectual Property Rights
The Owner declares that it is the owner and/or licensee of all intellectual property rights relating to and/or pertaining to the Website and/or the content available on the Website. Therefore, all trademarks, whether figurative or nominative, and all other signs, trade names, service marks, word marks, trade names, illustrations, images, logos, and content relating to the Website are and remain the property of the Owner or its licensors and are protected by current trademark laws and relevant international treaties.
The Terms do not grant the User any licence to use the Website and/or individual contents and/or materials available therein, unless otherwise regulated. Any reproductions in any form of the explanatory texts and contents of the Website, if not authorised, shall be considered as violations of the Owner's intellectual and industrial property rights.
16. Exclusion of liability
The Owner cannot be held liable in the event of non-performance or poor performance by the Third Party Provider, or for delays and/or interruptions in the performance of the Experiences by the Supplier itself.
The Owner accepts no liability for any fraudulent and unlawful use that may be made by third parties of credit cards and other means of payment.
In no event shall the Owner be liable to the User or Consumer or any third party for any direct, indirect, consequential and/or incidental damages of any kind whatsoever.
17. Processing of personal data
Personal data shall be protected and processed in accordance with the Privacy Policy, which can be consulted at loliv.it/en/policies.
18. Applicable Law and Jurisdiction
These Conditions shall be governed by and construed in accordance with Italian law. For any dispute arising from or related to these Conditions or to the relationship between the User and the Owner, the Court of Bari shall have exclusive jurisdiction.